Jassim Garden Centre online shop will display an order number after placing the order and an email will be sent to the email address provided by you during checkout.

After you place an order with Jassim Garden Centre, you should expect a call from our customer service team to confirm the delivery date and time. Orders usually go out for delivery within 24-48 Hours.

Jassim Garden Centre will call you once your order is ready for pick-up during the working days/hours. If you want your order to be picked up at a specific time, please mention it before placing the order in the notes section or call our customer service on 17552808 after placing the order. You should provide us with the order number and we will have it prepared for you to collect.

At Jassim Garden Centre online shop we will try our very best to fulfill your order. Your order will be confirmed when paying using a debit or credit card. In the case of cash on delivery and on very rare occassions your order maybe cancelled.

If your payment method was cash on delivery and the order cannot be fulfilled or you decided to cancel your order then you shall recieve an email that your order is cancelled and no further action is required. You may receive an email with order cancelled if you pay using credit or debit card which means that your bank has rejected the payment.

A refund email will be sent from Jassim Garden Centre in the case something went wrong with your order or you have requested a refund after making a payment by mistake.

Please refer to Jassim Garden Centre online shop Refund Policy.

Yes, you can purchase our products and have them be delivered to a different person. Just remember to mention it in the notes section before placing the order or call Jassim Garden Centre customer service on 17552808 and give us the online order number and we will make sure to take care of it.